DELIVERY POLICY
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 10 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
Merchant must include how the delivery of the services would happen/reach the customer.
IF APPLICABLE: The policy of multiple shipments must be mentioned on the website. At the time of checkout disclose to the cardholder the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.
Suggested Statement (if applicable): The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.
PAYMENT CONFIRMATION – Must mention the process of how the customer will receive the payment confirmation (ex; by email or SMS or mail) and the time the payment confirmation will reach the customer .
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
REFUND POLICY – must detail the refund policy clearly on the Website to inform Cardholders of their rights and responsibilities.
Should also have the below statement:
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
RETURN POLICY – Must detail the refund and refund policy clearly on the Website to inform Cardholders of their rights and responsibilities.
RETURN POLICY
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment. We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
CANCELLATION POLICY – The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed.
Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.
***For No Refund Policy and No Cancellation- this must be very clearly communicated to Cardholders before the purchase decision is made, to prevent misunderstanding and disputes.
PRICING AND DESCRIPTION -– inclusion is mandatory, should be mentioned while the website is being reviewed. As per latest update from bank all the sanction country must be removed from checkout page, kindly remove below highlighted countries from the dropdown list – Iran, Cuba, North Korea, Sudan, South Sudan, Ukraine, Syria, Russian Federation, Myanmar and Yemen. Please ensure no payments are accepted via cards from aforementioned countries/currencies.
CONTACT US – Website must have the following.
Name of the company as per TL.
E-mail address and Phone Numbers.
Complete Office Address (Office No./Warehouse/Shop, etc) Area and City, Country as UAE.
